The human touch from the 800-pound gorilla
Posted on October 26th, 2005 in Misc. | No Comments »
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This example of customer service from Church of the Customer Blog will go far the next time I’m wandering through the mall. This approach may never happen again from J. Crew (aside from Natalie) but it gives me hope. Natalie could make a fortune sharing her humanistic approach with others who treat their retail job like something they “have” to do. Thanks Natalie.
