Why Is Doba.com Spamming Everyone After Signing Up For Guy Kawasaki
Posted by Ash on September 12th, 2007 in Utah Bloggers |
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I received a tweet (from my twitter group) that Guy Kawasaki was speaking in Utah thanks to Doba.com so I immediately looked into it, confirmed my availability, punched in my credit card (from my mobile - [nice touch Doba
The next morning I received a call - caller id says it’s from Doba.com. I found this interesting considering I don’t do business with them. So I answered assuming it was a confirmation call only to find a young-sounding, very scattered voice asking me if he could answer any questions about Doba.com and what my interest was in their website.
I was shocked, to be honest. I’ve heard great things about Doba, having never dealt with them before. Keep in mind it wasn’t that they called me or even that they would want to introduce their business to me - I’m a business owner so I understand how marketing works. I just didn’t expect Doba to assume I had signed up “for more information” when I had actually paid to hear Guy speak. They had no idea who I was (or why I was on their list) and it seemed very unprofessional. To say nothing for the fact that the caller was so confused that it left both of us speechless. It was very awkward.
Then this morning two more tweets come across that Doba is spamming those who signed up for Guy’s talk. I never received an email, but maybe my awkward phone call prompted Doba to soft-sell through email - an even worse approach IMO.
I only write this blog to make sure that Doba hears about it - I know you’re listening.
I’m not anti-Doba, and I’m excited to hear Guy speak. You should probably sign up as well cause it’s only $10. Visit here for more.
To be clear, I still hear great things about Doba and I know they intended for good things. I just believe they failed miserably.
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4 Responses
Oh wow! I’m completely blown away! Thankyou for the award!
I agree. I am excited to see Guy, and I really like Doba! But I’m embarrassed that I blogged all about it. I hope Doba doesn’t cover their ears and pretend nothings wrong here.
- No disclosure on their site when registering
- Not helpful conversation with person who DID call since *they* didn’t even know why they were calling you.
Everyone makes mistakes… its what you do THEN that makes the difference.
I’m watching… hopeful!
This is our bad. The event with Guy Kawasaki has nothing to do with our products or services, however, we used some of the same registration process so that we could make an event where we’re expecting over 500 people work. Somehow we didn’t exclude this information from our normal processes. I can assure you, it was an oversight, and we’re very embarrassed about it. It’s been fixed. And hope you guys enjoy listening to Guy speak, he’s great!
Jeremy
CEO, Doba
Thanks Jeremy. I appreciate your attention to detail.